Privacy policy · Avalon Chemist Pty Ltd

Effective: 1 January 2020 Last updated: 1 January 2020

Plain summary. We collect business contact details from overseas buyers so we can reply to export enquiries and process shipments. We don't sell, rent, or share your information with marketers. We don't operate a public storefront, so we don't process consumer payments or store credit card data. Buyers are located outside Australia, so some processing happens internationally by nature of the transaction.

1. Who we are

This privacy policy is issued by Avalon Chemist Pty Ltd (ABN 50 638 619 413), an Australian import and export wholesale trader based in Melbourne, Victoria, Australia. References to "we", "us" or "our" mean Avalon Chemist Pty Ltd. References to "you" mean the overseas business representative submitting an enquiry to us.

We comply with our obligations under the Privacy Act 1988 (Cth) and the Australian Privacy Principles, and apply equivalent protections to the personal information of overseas buyers.

2. Information we collect

We only collect the information you give us when you contact us. That typically includes:

Your name, role and the overseas business you represent
Your business email address (and phone number, if you provide one)
Your overseas business name, registration or trade licence number, and country
The brands, products, volumes and container preferences you are enquiring about
Destination port, banking details for international wire transfer, and shipping references where an order proceeds

We do not collect identity documents or sensitive personal information through this website. We do not require you to create an account.

3. How we use your information

We use your information only for the following purposes:

To reply to your export enquiry with FOB pricing, availability and lead times
To verify that your enquiry is from a registered overseas business
To prepare commercial invoices, packing lists and customs paperwork
To arrange international shipment, including freight forwarder coordination
To meet our legal, tax, customs and record-keeping obligations

We do not use your information for marketing, profiling or any unrelated purpose.

4. International data transfers

Because we trade exclusively with overseas buyers, your information will necessarily be exchanged across international borders — between you, us in Australia, freight forwarders, and (where required) Australian and destination-country customs authorities.

We take reasonable steps to ensure information is handled securely throughout this process, including using reputable freight and banking providers and limiting disclosure to the minimum necessary for shipment.

5. Sharing and disclosure

We do not sell your personal information. We do not share it for marketing.

We may share limited details with the following parties only when necessary to fulfil your order:

Freight forwarders and shipping lines — to dispatch and document the shipment
Australian and destination-country customs — for export and import declarations
Banks and payment intermediaries — for international wire transfers
Our suppliers — where stock ships directly from a supplier to the port
Our accountants and auditors — for tax and record-keeping

6. Storage and security

Your enquiry email and related correspondence are stored in our business email system, hosted in Australia. We use secure passwords, two-factor authentication and access controls. This website uses SSL encryption for data in transit. No internet transmission is ever 100% secure.

7. Your rights

You have the right to access, correct, or request deletion of personal information we hold about you, subject to our legal record-keeping obligations (including export and customs records, which we are required to retain).

To make a request, email us at trade@avalonchemist.com.au with the subject line "Privacy request". We will respond within 30 days.

If you are not satisfied with our response, you may complain to the Office of the Australian Information Commissioner (oaic.gov.au), or the equivalent regulator in your country.

8. Cookies and analytics

This website uses only the cookies necessary for the site to function. We do not use third-party advertising or cross-site tracking pixels. See our Cookies policy for details.

9. Changes to this policy

We may update this policy from time to time. The "last updated" date at the top reflects any changes. Material changes will be highlighted on the homepage.

10. Contact us

For any privacy-related question, request or complaint, email us at trade@avalonchemist.com.au with the subject line "Privacy request".

Note. This privacy policy is provided as a sensible starting point for an Australian export trader. Before publishing it on a live website, have it reviewed by a lawyer familiar with the Privacy Act 1988 and any cross-border data obligations relevant to your destination markets.