A step-by-step walkthrough of how an export order moves from first email to dispatch from Melbourne. Designed to be clear for first-time overseas buyers.
Send a short email to trade@avalonchemist.com.au with: your overseas business name and country, registration evidence (trade licence or company number), the brands you want, rough volume or container size, and your destination port. The Contact page has a sample template you can copy.
Within one business day (Mon–Fri 9–5 AEST), we email you a written quote covering: unit pricing in AUD or USD, FOB Melbourne basis (Incoterms 2020), available stock quantities, lead time to dispatch, and minimum order quantities where applicable. The quote is valid for 14 days from issue.
If the quote works for you, reply by email confirming the order. We issue a commercial invoice with banking details for international wire transfer, the agreed Incoterms, and the dispatch schedule. At this point the contract is formed.
Pay the invoice in full by international wire transfer in the agreed currency (AUD or USD). The buyer covers all bank fees and intermediary charges. We dispatch once cleared funds are received. For established buyers, partial deposits or letter of credit may be agreed in advance.
Goods are released to your nominated freight forwarder at the Port of Melbourne, with commercial invoice and packing list issued. From this point onwards, the buyer is responsible for international freight, marine insurance, destination port handling, customs clearance, import duties, and any destination-country compliance (registration, labelling, etc.).
Send us a short email with your business details and what you're interested in. We'll come back within one business day.